PRIVACY POLICY

Privacy Policy for True North Wellness

Effective Date: May 15, 2026

True North Wellness is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, patient communications, and related services.

Who We Are

True North Wellness
Portland, Oregon, USA

Email: info@truenorthwellnesspdx.com
Phone: 503-809-0800
Website: truenorthwellnesspdx.com

If you have questions regarding this Privacy Policy or your personal data, please contact us using the information above.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Appointment information
  • Health and wellness information voluntarily submitted through forms or intake documents
  • Communication preferences
  • Information submitted through contact forms or patient communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We use personal information to:

  • Schedule and manage appointments
  • Provide wellness services
  • Communicate regarding appointments and services
  • Send administrative or operational updates
  • Respond to inquiries
  • Improve website functionality and user experience
  • Send marketing communications where consent has been provided
  • Comply with legal obligations

SMS and Electronic Communications

SMS consent is collected through the Jane patient intake and communication preferences process rather than through website subscription forms.

Patients who consent to receive SMS communications from True North Wellness may receive:

  • Appointment reminders
  • Scheduling updates
  • Customer care messages
  • Administrative notifications
  • Service-related communications
  • Wellness-related communications
  • Occasional promotional or marketing messages where consent has been provided

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

Message and data rates may apply.

Message frequency may vary.

Consent to receive SMS communications is not a condition of purchase or treatment.

Mobile Information Sharing

No mobile opt-in data, consent information, or text messaging originator information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except service providers supporting our messaging services.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyze website traffic
  • Remember user preferences

We may use third-party analytics services such as Google Analytics and website hosting analytics tools.

You may disable cookies through your browser settings.

Google Analytics privacy information is available at:
https://policies.google.com/privacy

Third-Party Service Providers

We may share personal information with trusted third-party providers who assist in operating our business, including:

  • Jane App
  • Mailchimp
  • Website hosting providers
  • Payment processors
  • SMS communication providers
  • Analytics providers

These providers are authorized to use personal information only as necessary to provide services on our behalf.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business and medical records
  • Comply with legal, insurance, regulatory, tax, or accounting obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent for communications
  • Request information about how your data is used

To exercise these rights, contact us using the information provided above.

HIPAA and Health Information

Where applicable, health-related information may be protected under applicable healthcare privacy laws.

Please avoid sending highly sensitive medical information through unsecured email or text messaging.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

True North Wellness
Email: info@truenorthwellnesspdx.com
Phone: 503-809-0800